Terms of service

Terms of Service
Effective Date: 31st March 2025

Welcome to Urban Organics!

This website is operated by Urban Organics. Throughout the site, the terms “we,” “us,” and “our” refer to Urban Organics. By visiting our site and/or purchasing something from us, you agree to the following Terms of Service (“Terms”), including those additional terms and policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card info) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.

3. Products & Services

All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do our best to display product colors and images accurately, but we can’t guarantee that your device’s display will be completely accurate.

4. Shipping & Delivery

We ship nationwide across South Africa. Delivery times and costs are listed at checkout and may vary. We are not responsible for delays caused by third-party courier services.

5. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon without consulting more accurate sources.

6. Prohibited Uses

You may not use the site or its content:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate international, national, or provincial regulations

  • To infringe on our intellectual property rights

  • To submit false or misleading information

  • To upload or transmit viruses or other malicious code

7. Limitation of Liability

Urban Organics shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind from the use of our products or services.

8. Indemnification

You agree to indemnify, defend, and hold harmless Urban Organics and our affiliates from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa.

10. Contact Information

Questions about the Terms of Service should be sent to us at:
sales@urbanorganics.co.za