Privacy policy

This Privacy Policy describes how urban-organics-sa.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Privacy Policy
Effective Date: 31st March 2025

At Urban Organics, your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website https://www.urbanorganics.co.za/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages or products you view and how you interact with the Site.

When you make a purchase or attempt to do so, we collect the following:

  • Name

  • Billing and Shipping Address

  • Payment Information (including credit card numbers or payment platform details)

  • Email Address

  • Phone Number

We refer to this as “Order Information.”

2. How We Use Your Information

We use the Order Information we collect to:

  • Fulfill your orders (including processing payment, arranging shipping, and sending confirmations)

  • Communicate with you

  • Screen our orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (if in line with your preferences)

We use Device Information to help us screen for fraud and improve the Site’s performance and user experience.

3. Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your data, as described above. For example:

  • Shopify powers our online store.

  • We use Google Analytics to understand how customers use the Site.

  • We may use shipping and logistics companies to deliver your order.

  • IT Management to track site behaviour.

We will never sell or rent your information to other marketers.

4. Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information. To exercise any of these rights, contact us at sales@urbanorganics.co.za.

5. Data Retention

When you place an order, we keep your information for our records unless and until you ask us to delete it.

6. Cookies

We use cookies to improve your browsing experience and to analyze site traffic. You can disable cookies in your browser settings, though this may affect the site’s functionality.

7. Changes

We may update this policy from time to time for legal, operational, or regulatory reasons. The updated version will be posted here with a new effective date.

8. Contact Us

For more information about our privacy practices, questions, or if you would like to make a complaint, contact us by email at sales@urbanorganics.co.za or by voice at 071 235 4445

Urban Organics
8 Milner Road, Fineline House (1st Floor), Maitland, 7405
Cape Town, South Africa