Shipping policy
Shipping Policy
Effective Date: 31st March 2025
Thank you for shopping with Urban Organics! Below you'll find all the details about how we handle shipping across South Africa.
1. Shipping Coverage
We ship our products nationally within South Africa using trusted local courier services. Unfortunately, we do not offer international shipping at this time.
2. Delivery Timeframes
Orders are typically processed within 1–3 business days after payment confirmation. Delivery usually takes 2–5 business days depending on your location.
Please note that rural or outlying areas may take slightly longer to receive deliveries.
3. Shipping Rates
Shipping fees are calculated at checkout based on your delivery address and order size. From time to time, we may offer free shipping promotions — keep an eye on our homepage or subscribe to our newsletter for updates.
4. Order Tracking
Once your order is dispatched, you will receive an email with tracking details from the courier so you can follow your delivery in real time.
5. Delivery Issues
We are not responsible for delays caused by courier services or incorrect delivery information provided by the customer. If you believe your package is lost or delayed, please contact us at sales@urbanorganics.co.za, and we’ll do our best to assist.
6. Delivery Address
Please ensure your delivery address is correct at checkout. We are not liable for orders delivered to incorrectly submitted addresses.
7. Damaged Packages
If your package arrives damaged, please take photos and contact us within 24 hours of delivery at sales@urbanorganics.co.za so we can assist you accordingly.
Contact Us
For any questions related to shipping, feel free to reach out at:
sales@urbanorganics.co.za